Emotions Win – What Customers Expect in the Age of AI Snippet Title Here

Technology has made it simple for consumers to get nearly anything with just a few clicks. But when it comes to complex, high-stakes purchases like a home mortgage or health insurance, consumers expect more than just digital convenience. They also demand to be understood.

With the prevalence of chatbots and other AI-powered helpers, people are more concerned than ever about how companies can respond to their emotional state. Your ability to respond to your customer’s emotions forms your emotional quotient, or EQ, and it can make the difference between them choosing you or your competitors. 

In this webinar, we’ll dig into research developed by Invoca and Adobe to help you:

• Create more effective customer experiences through emotional intelligence
• Understand how consumers feel about interacting with AI-powered bots vs humans
• Use technology to respond to your customers' emotional needs
• Use Adobe Experience Cloud with Invoca call tracking & analytics to build your EQ and deliver superior customer experiences